Getting Started-Setup Your PBX

Setup your PBX

Training and Onboarding Video's
Click here to begin watching training video's!
Mon, Sep 26, 2022 at 7:19 PM
Web Centrex Admin and User Guide
Download the Web Centrex Admin and Guides Here!
Tue, Dec 29, 2020 at 3:05 PM
Voicemail Information Accessing Voicemail The Default Voicemail numbers are: 5000 Internally from any extension on the PBX (User will be prompted for th...
Thu, Mar 22, 2018 at 9:11 AM
Contact Center Call Queues
Contact Center Call Queues (ACD) Concept Definitions Adding a Call Queue     1. Round-Robin     2. Ring All     3. Linear Hunt     4. Li...
Tue, Apr 3, 2018 at 6:37 AM
Call Parking
Call Parking Concept Definitions Creating the Call Park Queue Create a Queue Configure Queue Extension and Type Verify Call Park Queue Set Call Park ...
Sat, Jul 28, 2018 at 10:43 AM
Time Frames
Below are examples of properly created time frames. Hours Per Day with multiple events - This works best if you have multiple events with specific times of...
Tue, Apr 3, 2018 at 7:04 AM
Night Mode
Activate Night Mode Concept Night Mode is a setting that allows users to enable/disable an Answering Rule by using a star-code or speed dial key. The sta...
Tue, Apr 3, 2018 at 7:08 AM
Star Codes and Features (Quantum)
Star Codes and Features Concept Many features in the Web Centrex platform are controlled by dialing the star key in conjunction with a 2 or 3-digit code. ...
Thu, Apr 23, 2020 at 11:37 AM
Contact Center Monitoring and Reports
Contact Center Monitoring and Reports Overview Rules Home Screen Call Center Reports Queue Statistics Agent Statistics Agent Availability DNIS Sta...
Sun, Jan 19, 2020 at 6:00 PM
Audio Monitoring (Listen, Whisper, and Barge)
Audio Monitoring (Listen, Whisper, and Barge) Concept By utilizing the new features of 'Join Call'/'Whisper'/'Listen Only', Call ...
Sun, Jan 19, 2020 at 6:04 PM