Getting Started

Voicemail Information Accessing Voicemail The Default Voicemail numbers are: 5000 Internally from any extension on the PBX (User will be prompted for th...
Thu, 22 Mar, 2018 at 9:11 AM
Web Centrex Admin and User Guide
Download the Web Centrex Admin and Guides Here!
Tue, 29 Dec, 2020 at 3:05 PM
Contact Center Call Queues
Contact Center Call Queues (ACD) Concept Definitions Adding a Call Queue     1. Round-Robin     2. Ring All     3. Linear Hunt     4. Li...
Tue, 3 Apr, 2018 at 6:37 AM
Call Parking
Call Parking Concept Definitions Creating the Call Park Queue Create a Queue Configure Queue Extension and Type Verify Call Park Queue Set Call Park ...
Sat, 28 Jul, 2018 at 10:43 AM
Time Frames
Below are examples of properly created time frames. Hours Per Day with multiple events - This works best if you have multiple events with specific times of...
Tue, 3 Apr, 2018 at 7:04 AM
Night Mode
Activate Night Mode Concept Night Mode is a setting that allows users to enable/disable an Answering Rule by using a star-code or speed dial key. The sta...
Tue, 3 Apr, 2018 at 7:08 AM
Star Codes and Features (Quantum)
Star Codes and Features Concept Many features in the Web Centrex platform are controlled by dialing the star key in conjunction with a 2 or 3-digit code. ...
Thu, 23 Apr, 2020 at 11:37 AM
SIP TAPI-Click To Call
SIP TAPI is a TAPI driver that enables SIP Click-to-Dial functionality. The TAPI driver allows MS Outlook to inter-operate with YeaVoice’s hosted solutions....
Sun, 15 Apr, 2018 at 9:04 AM
Fax Error Codes
Fax Status Codes 0 OK (Fax successfully sent) Fax Success! 1 Internal error Call disconnected after several minutes without getting a page break or co...
Tue, 29 Oct, 2019 at 9:08 AM
Contact Center Monitoring and Reports
Contact Center Monitoring and Reports Overview Rules Home Screen Call Center Reports Queue Statistics Agent Statistics Agent Availability DNIS Sta...
Sun, 19 Jan, 2020 at 6:00 PM