Getting Started-Setup Your PBX

Setup your PBX

Training and Onboarding Video's
Click here to begin watching training video's!
Mon, Sep 26, 2022 at 7:19 PM
Web Centrex Admin and User Guide
Download the Web Centrex Admin and Guides Here!
Tue, Dec 29, 2020 at 3:05 PM
Voicemail Information Accessing Voicemail The Default Voicemail numbers are: 5000 Internally from any extension on the PBX (User will be prompted for th...
Thu, Mar 22, 2018 at 9:11 AM
Contact Center Call Queues
Contact Center Call Queues (ACD) Concept Definitions Adding a Call Queue     1. Round-Robin     2. Ring All     3. Linear Hunt     4. Li...
Tue, Apr 3, 2018 at 6:37 AM
Call Parking
Call Parking Concept Definitions Creating the Call Park Queue Create a Queue Configure Queue Extension and Type Verify Call Park Queue Set Call Park ...
Sat, Jul 28, 2018 at 10:43 AM
Time Frames
Below are examples of properly created time frames. Hours Per Day with multiple events - This works best if you have multiple events with specific times of...
Tue, Apr 3, 2018 at 7:04 AM
Night Mode
Activate Night Mode Concept Night Mode is a setting that allows users to enable/disable an Answering Rule by using a star-code or speed dial key. The sta...
Tue, Apr 3, 2018 at 7:08 AM
Star Codes and Features (Quantum)
YeaVoice Star Codes (Apollo)   The following star codes can be used to set, activate, and deactivate certain features within the phone system for making a...
Thu, Apr 4, 2024 at 3:13 PM
Contact Center Monitoring and Reports
Contact Center Monitoring and Reports Overview Rules Home Screen Call Center Reports Queue Statistics Agent Statistics Agent Availability DNIS Sta...
Sun, Jan 19, 2020 at 6:00 PM
Audio Monitoring (Listen, Whisper, and Barge)
Audio Monitoring (Listen, Whisper, and Barge) Concept By utilizing the new features of 'Join Call'/'Whisper'/'Listen Only', Call ...
Sun, Jan 19, 2020 at 6:04 PM