When creating tickets please be as specific as possible.
Include:
Detailed description of your trouble or request.
Business Name.
Phone Numbers involved (if any).
Billing Account Number (If billing related).
For call related issues, please copy and past a call record from the History section of your PBX (See Below). This information is critical for our support and engineering teams ability to assist you. Our team can not help you without specific details of your issue. This information must be less than 24hr's old. Certain logs are purged daily.
