Star Codes and Features


Many features in the Web Centrex platform are controlled by dialing the star key in conjunction with a 2 or 3-digit code. The default star codes are listed below. These may be customized per domain by the YeaVoice Control Tower.

Reserved Number Space

Certain 3-4-digit extensions should NOT be used. Please be aware of the Reserved Number Space page to avoid any conflicts with dial translations.

Star Code

Feature Description

Dynamically Park a Call
*<Call Park Queue Number>1
Park a Call
*35<Extension Number>
Extension Pickup - Answer a Call that is ringing at another extension
Domain Pickup - Answer a Call that is ringing within the same domain
Department Pickup - Answer a Call that is ringing within the same department
Activate Call Forwarding
*41<Forwarding Number>
Set Forward Busy Destination
*42<Forwarding Number>
Set Forward No Answer Feature
*48<Destination Number>
Ask caller to enter PIN before connecting call
*49<Destination Number>
Ask caller to enter extension # before connecting call
*50<Extension Number>
Auto Answer/Intercom (3 or 4 Digit Ext)
*55<Call Park Destination>1
Retrieve a call from a Call Park Queue
To Voicemail - Unauthenticated
To Voicemail - Password Only
*67<10 or 11 Digit phone number>
To Connection w/ Privacy DID 11 Digit
*67<Extension Number>
To User w/ Privacy
Call Return
*72<Forwarding Number>
Set Forward Destination
DeActivate Forward
Enable Night Timeframe
Disable Night Timeframe
Pause Call Recording for 60 seconds
Unpause Call Recording
Activate Do Not Disturb
DeActivate Do Not Disturb
Activate Call Recording
DeActivate Call Recording
Make Agent Available for a Queue (Online)
Make Agent Unavailable for a Queue (Offline)
Activate Forward Busy
DeActivate Forward Busy
Activate Forward No Answer
DeActivate Forward No Answer
Transfer to an Extension
Transfer to Self


Feature Description

7<Extension Number>
Transfer a call directly to voicemail (3 or 4-digit extension)
Transfer a call to a Call Park Queue in the 710-719 Range for Parking without Callback
Transfer a call to a Call Park Queue in the 720-729 Range for Parking with Callback
99<Extension Number>
Auto Answer/Intercom (3 or 4-digit extension)
099<Destination Number>
Invoke the Account Code feature
Unregistered Login to VMail (prompted for acct no and password)
Registered Login to VMail (prompted for password only)
Hot Desking Sign In
Request User's PIN then provides 2nd dialtone (useful for phones in public spaces)

- All call parks MUST be in the 700-729 range to work with the system default settings. If you require a call park orbit with a different extension number, please send a request to the Control Tower team by email to