Star Codes and Features

Concept

Many features in the Web Centrex platform are controlled by dialing the star key in conjunction with a 2 or 3-digit code. The default star codes are listed below. These may be customized per domain by the YeaVoice Control Tower.


Reserved Number Space

Certain 3-4-digit extensions should NOT be used. Please be aware of the Reserved Number Space page to avoid any conflicts with dial translations.


FeatureCodeDescription
911 Address Verification933Allows a User to check their configured 911 caller ID and whether it's registered or not.
Account Code per Call - Unvalidated099Dial 099 + any 7, 10 or 11 digit number.
For example: 0993055551212.
The system will prompt you for an "account number". You may enter any random number like a client or order ID. This number will show on the Call history page for this call.
Anonymous Call Rejection - Activate*77Dial *77 to active anonymous call rejection for a specific user.
Anonymous Call Rejection - Disable*87Dial *87 to disable anonymous call rejection for a specific user.
Auto Attendant Record Greeting*60Dial *60 + the aa code.
See Article: Change Greeting Using a Star Code
Block Caller ID per Call*67Dial *67 + the destination number.
For example: *673055551212
Call Center Agent Login*11Make Agent ONLINE for all assigned queues.
Call Center Agent Logout*12Make Agent OFFLINE for all assigned queues.
Call Forward Always - Activate*72Dial *72 + the destination number.
For example *723055551212
This will activate and set a forward always destination. The destination must be a device or external number. Forwards to a feature like an Auto Attendant must be done in the portal.
Call Forward Always - Disable*73Dial *73 to disable call forward always.
Call Forward Busy - Activate*90Dial *90 + the destination number.
For example *903055551212.
This will activate and set a forward when busy destination. The destination must be a device or external number. Forwards to a feature like an Auto Attendant must be done in the portal. Note: A extension is only considered busy when all its personal call paths are in use.
Call Forward Busy - Disable*91Dial *91 to disable call forward busy.
Call Forward No Answer - Activate*92Dial *92 + the destination number.
For example *923055551212.
This will active and set forward no answer destination. The destination must be a device or external number. Forwards to a feature like an Auto Attendant must be done in the portal.
Call Forward No Answer - Disable*93Dial *93 to disable call forward no answer.
Call Forward Offline (Failover) - Activate*94Dial *94 + the destination number.
For example *943055551212.
This feature will check if your device is online. If your device is offline all calls will failover to this destination. Only calls routed to the User are controlled by this feature. Calls routed directly to a device from a queue for example are not managed by this feature.
Call Forward Offline (Failover) - Disable*95Dial *95 to disable call forward when offline.
Call Forward On Active Call - Activate*74Dial *74 + the destination number.
For example *743055551212.
This will activate a set a forward on active destination. Any calls that arrive to the User while on a call will be forwarded.
Call Forward On Active Call - Disable*75Dial *75 to disable call forward on active.
Call Park - Dynamic Mid Call***Dial *** during a call to park it in the first available lot.
See Articles: Call Parking
Call Park Orbits - Dynamic Range701-709See Articles: Call Parking
Call Park Orbits - One Button720-749See Articles: Call Parking
Call Park Orbits - One Button with Ringback710-719See Articles: Call Parking
Call Park Retrieve*55Dial *55 + parking lot to retrieve a parked call.
See Articles: Call Parking
Call Pickup - Any Extension*35Dial *35 + ringing extension you want to pickup.
For example *35101 to pickup a call for User 101.
Call Pickup - Department*36Dial *36 to pickup any call that is ringing on any User you are in the same department.
If more than one call is ringing it may be somewhat random.
Call Pickup - Domain*37Dial *37 to pickup any call that is ringing on any User in the same PBX (domain).
If more than one call is ringing it may be somewhat random.
Call Pickup - Site*38Dial *38 to pickup any call ringing at the same geo location.
If more than one call is ringing it may be somewhat random.
Call Pickup - Site & Department*39Dial *39 to pickup any call ringing at the same geo location and form the same department.
If more than one call is ringing it may be somewhat random.
Do Not Disturb - Activate*78Dial *78 to enable server side do not disturb for a specific user.
Do Not Disturb - Disable*79Dial *79 to disable server side do not disturb for a specific user.
Hot Desking - Login*21Hotdesking Login.
Hot Desking - Logout*22Hotdesking Logout.
Intercom - Push to Talk*50Dial *50 + the extension number.
This will make the dialed extension auto answer.
Must be supported by and configured on the dialed device.
Last Call Return*69Dial *69 to hear the number of the last caller.
Move Your Call*34Dial *34 from any IDLE device to pull a call from another device owned by the same User. Useful for pulling calls to the mobile app from an active phone.
Time Frame Toggle - Day Mode*329Dial *329 to toggle the Day time-frame on inbound routing users.
Requires Setup See Article
Voicemail - Check Another Extension*97Dial *97 . The system will prompt you for the extension number and password.
Voicemail - Check Own Extension*98Dial *97. The system will prompt you for the password.
Voicemail - Direct Transfer*Transfer to or Dial * + the extension number.
For example: *101.
This will route the call directly to the voicemail of the dialed extension and the device will not ring.

Please use 710-720 for Static Call Queues!